Job Purpose:
Drive acquisition, retention, and profitability of general insurance business. Develop risk solutions, manage client relationships, ensure service delivery, coordinate underwriting, ensure compliance, identify market opportunities, and deliver high service standards.
Key Responsibilities:
- Drive new business acquisition across corporate, SME, and individual segments
- Prepare insurance proposals, quotations, and tender submissions
- Negotiate policy terms and premiums with underwriters
- Process policy renewals, endorsements, amendments; ensure client satisfaction
- Support clients on policy inquiries, endorsements, documentation, payments, and claims
- Assist claims team in negotiating problematic claims with insurers
- Monitor market, underwriting, and regulatory trends; recommend insurance solutions
- Provide production reports: pipeline status, retention, portfolio growth
- Build and maintain client, insurer, and stakeholder relationships; manage business pipeline
- Conduct policy reviews to align with evolving risk exposures
- Support business development via events, product launches, seminars
- Maintain client and policy records; ensure data integrity
- Collaborate with sales support, admin, and finance teams; uphold service standards
Qualifications:
- Degree in Insurance, Risk Management, Business Admin, or related field
- Diploma in insurance or equivalent professional certification, AIIK or COP qualifications
Experience:
- 5+ years in general insurance (underwriting, brokerage, or sales)
Skills & Competencies:
- Strong negotiation skills; favorable policy terms and pricing
- Relationship management; build trust with clients and stakeholders
- Attention to detail in quotations, policy documents, compliance
- Customer-centric mindset; responsive and personalized service
- Market knowledge; products, pricing, underwriting, and regulations
- Communication skills; presenting insurance solutions
- Organizational abilities; manage multiple accounts and deadlines
- Problem-solving; identify coverage gaps and align with risks
- Tech proficiency; insurance systems, CRM, MS Office
More Information
- Experience Level Manager
- Total Years Experience 5-10